Hestia Tenant Update

Going live soon

Your tenant portal is on its way

One place for everything to do with your home — and the details you give us today are what set up your account, so it's ready the moment we open.

Your documents, any timeLease, receipts, inspection reports — no more asking us to dig them out.
Maintenance in a tapReport a problem with a photo and follow the repair through to done.
Rent and cheques, clearlySee what's due, what's cleared, and get your receipt the same day.
Book a cleaningPick a slot that suits you and we'll take care of the rest.
Answers day or nightMessage us any hour and get a real answer, not a queue.

Let's find your file

Enter the mobile number on your lease and we'll text you a 6-digit code.

Step 1 · Scan your QIDRequired

Start by scanning your QID. We read your details from it and check them against your file, then ask you for anything that's missing. The scan is kept on your file so we won't need to ask again.

Front of your QID

Hold the card inside the frame — we read the details from it

Reading your card…

Back of your QID

Hold the card inside the frame, same as the front

Step 2 · About you

Your name, number, QID and unit come from your active lease and can't be edited here. If any of them is wrong, message us and we'll correct it.

Please check the details we read from your card, and correct anything that isn't right.

Full name

From your lease — message us on WhatsApp if this needs correcting. Please enter your full name.

Email address Not on your QID — please type it in. That doesn't look like a valid email address.

Mobile number — the one on WhatsApp

From your lease — message us on WhatsApp if this needs correcting. Please enter your mobile number.

Nationality

Date of birth

Step 3 · Your home

Building

From your active lease. Please choose your building.

Unit number

From your active lease. Please enter your unit number.

Step 4 · Document details

Check what we read from your card, and correct anything that looks wrong.

QID number

From your lease — message us on WhatsApp if this needs correcting. Taken from your card. A QID number can never be changed here.

QID expiry

Passport no. — optional

Passport expiry — optional

Passport photo page — optional

Photo page

Only if your passport details have changed

Emergency contact

Someone we can reach if there's an emergency at your unit and we can't reach you.

Name — optional

Relationship — optional

Their number — optional

Please confirm before sending.

Check this is right Nothing has been saved yet. Have a look through, and go back if anything needs changing.

Thank you — you're all set

Your profile has been updated. From now on your lease documents and receipts will come to the email you gave us.

Need to change something? Just message us on WhatsApp and we'll update it for you.

Update your tenant profile

Your tenant portal is on its way

Let's find your file

Enter your code

Thank you — you're all set